We are happy to announce that Ducksboard has joined the New Relic Family.
Ducksboard

Privacy Policy

INFORMATION FOR GENERAL USERS AND REGISTERED USERS

New Relic Spain S.L. (“New Relic Spain” or “We”), the operator of the www.ducksboard.com web site (the “Website”) is committed to protecting the privacy of all the general and registered users of the website (“You” or “User”). To better protect your privacy, we provide this Privacy Policy explaining our information practices regarding the use and disclosure of user information collected and processed through our Website.

By using our Website, and in particular by providing your personal information on registration or contacting us for any reason, you explicitly accept this Privacy Policy and You provide New Relic Spain with full consent to the collection, storage and processing of your personal data, in accordance with the terms set out in this policy.

1. Browsing

For simply browsing the Website, You are not required to register as a User. Users are only asked to register their personal data if you request or require access and use of the New Relic Spain Services.

2. Cookies

New Relic Spain S.L informs the users, through this notice, that we can use cookies when the user navigates through the different screens and pages of the site. While using our site you agree and expressly authorizes the use of cookies in accordance with our Privacy Policy.

What are cookies?

A cookie is a small text file that a Web server can store on the hard disk of a computer to store some information about the user. A cookie is not an executable file or a program and therefore can not propagate nor contain a virus or other malicious software, and can not be longer than 4000 characters.

The use of cookies is intended solely to remember user preferences (language, country, logon, your browser features, usage of our website, etc..) Recalling their preferences will not have to, for example, ask for his country every time you visit our site. We will know the characteristics of the computer you are using so we can offer you a better browsing experience.

Cookies can help our website to distinguish the user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site, personalize home pages, identify which parts of a site have been visited or keep track of selections.

New Relic Spain S.L may use cookies in order to recognize users who have registered and to offer a better and more personalized service. They can also be used to obtain information about the date and time of the user's last visit, measure certain traffic parameters inside the site and estimate the number of visits, so that New Relic Spain S.L can focus and adjust services more effectively.

Normally, websites use cookies to obtain statistical information on their Web pages. Note that collect data on their movements and use of our Website as statistical data, not personal. Types and purposes of cookies. Below is a list of cookies that can be found on our website and a brief description of its purpose. We assure you that none of them retains personally identifiable information about you. Some cookies personalize your visit, others remember their preferences, while others only provide us visitor statistics.

Are cookies safe? 

Yes – they don’t harm your computer.
Yes – they do not contain any information that could be used by others to identify you personally.
Yes – they do not contain any confidential details such as your email address or payment details.

Types and purposes of cookies.

Below is a list of cookies that can be found on our website and a brief description of its purpose. We assure you that none of them retains personally identifiable information about you. Some cookies personalize your visit, others remember their preferences, while others only provide us visitor statistics.

Cookie Description Duration Owner
sessionid Session visitor registration: Used to record your session, it's not intrusive or maintain registration between visits or various websites. 2 weeks Ducksboard
csrftoken The CSRF token provides protection against Cross Site Request Forgeries. This type of attack occurs when a malicious Web site contains a link, a form button or some javascript that is intended to perform some action on your Web site, using the credentials of a logged-in user who visits the malicious site in their browser. 2 weeks Ducksboard
duckuser This cookie is used to avoid loading tracking scripts (Google Analytics and Mixpanel) in the product homepage when the user ir loogein into Ducksboard. 1 year Ducksboard
__utma Identification of unique visitors: Used to record unique visitors for statistical and analytical. 2 years Google Analtyics
__utmz Record traffic sources and navigation: Used to record how you came to our website (for a Google search, a notice, etc.) And the routes that remains when online. We use this information to improve the user experience in future updates. 6 months Google Analtyics
__utmc Determination of the visitor session: Google Analytics uses two cookies to establish a session. If any of these cookies, other activity starts the beginning of a new session Session Google Analtyics
_vis_opt_exp_EXPERIMENT_ID_combi This cookie is generated when users reach a particular combination. This makes sure that users see the same variation that they earlier saw when they visited the page. 100 days Visual Website Optimizer
_vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID: This cookie is generated when a goal is made. 100 days Visual Website Optimizer
_vis_opt_test_cookie This is a session (temporary) cookie generated to detect if the cookies are enabled or not on the browser of the user. session Visual Website Optimizer
__gads These cookies are used by Google (doubleclick.net), to give us information on how visitors use our site, after they have seen our adverts on other sites. 1 year Google Adsense
mp_*_mixpanel This cookie is set by mixpanel analytics and helps us understand how people are using the site so we can improve the experience. You can find more information about Mixpanel’s privacy policy here:
https://mixpanel.com/privacy/
1 year Mixpanel
django_language This cookie enables us to display information in user's preferred language 2 weeks Ducksboard
messages We use this cookie to persist notifications across request Session Ducksboard

 

Protection safeguards.

You can set your browser to accept or reject the cookies you receive or to have the browser notify you when a server wants to send a cookie to your computer or delete them. You can find instructions on the security settings on your Web browser.

Examples:

• If you use Microsoft Internet Explorer, on the Tools menu> Internet Options> Privacy> Settings.

• If you use Firefox, the menu item Tools> Options> Privacy> Cookies.

• If you use Google Chrome in the menu Settings> Privacy

• If you use Safari on the menu Preferences> Security

You can use the "Help" section in the toolbar of most browsers to change the settings of your computer, however, some of the features of our online services may not work or may be more difficult to access if you reject all cookies. Most browsers allow you to turn a private mode whereby whenever cookies are deleted after your visit. Depending on the browser, Private thus may have different names, below you can find a list of the most common browsers and different names for this "private mode":

- Internet Explorer 8 and above: InPrivate

- Firefox 3.5 and above: Private Browsing

- Google Chrome 10 and above: Incognito

- Safari 2 and above: Private Browsing

- Opera 10.5 and higher: Private Browsing

Please carefully read the help section of your browser to learn more about how to activate the "private mode". You can still visit our Web while your browser is set to "private mode", however, the user experience may not be optimal and some utilities may not work. New Relic Spain S.L thanks you activate the acceptance of cookies, this helps us to obtain more detailed data that allow us to improve the content and layout of our website to suit your preferences.

 

3. Log files, IP addresses and information about your computer.

Due to the communications standards on the internet, when you visit the New Relic Spain Website we automatically receive the URL of the site from which you came and the site to which you are going when you leave New Relic Spain. New Relic Spain also receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, mobile device operating system (if you are accessing New Relic Spain using a mobile device), as well as the name of your ISP or your mobile carrier. We use this information to analyze overall trends to help improve the service. The linkage between your IP address and your personally identifiable information is not shared with third parties without your permission.

4. Analytics

Similarly, this Website uses Google Analytics, an analytical Web service provided by Google, Inc., a Delaware company with registered offices at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA (“hereinafter Google”). Google Analytics uses cookies, which are text files installed on your computer to help the website analyze the use that you make of the website. The information generated by the cookies about your use of the website (including your IP address) will be directly transmitted to and filed by Google in servers in the United States. Google has declared it will use this information on our behalf in order to monitor your use of the website, compiling website activity reports and offering other services related with the activity of the website and use of the Internet. Google may transmit this information to third parties when so required by legislation, or when third parties process information on behalf of Google. Google has declared it will not associate your IP address with any other data that it has. You may reject the processing of data or information by rejecting the cookies, using the corresponding configuration in your Internet browser; however, this may affect the full functionality of the website. By using the website you are giving your consent to the processing of information about yourself by Google in the way and for the purposes described above.

5. Privacy Policy changes

We may amend this Privacy Policy as required to adapt it to future legislative or case law developments, and this will be reflected by the “effective date” below. If We make any substantive changes in our treatment of information collected at this website, We will notify you by posting a clear notice of these changes on our websites and in this Privacy Policy. Your continued use of the website constitutes your agreement to this Privacy Policy and any future revisions. This Privacy Policy was last modified in May 2011.

6. Applicable law

Unless a specific local regulation sets forth to the contrary, the Privacy Policy is governed by the laws of Spain.

7. User Rights

Users have the right to access, rectify, erase, block and oppose any processing of their personal data. Moreover, Users may at any time withdraw their consent to the processing of their personal data and information. This withdrawal will not have retroactive effects but may prevent providing the Services. The above is without prejudice to provisions of Spanish applicable law enabling conservation of data for the purpose of defending the responsibility of New Relic Spain and complying with mandatory legal obligations. The aforementioned rights may be effective by contacting us at contact_ducksboard@newrelic.zendesk.com or at New Relic Spain S.L., 27 Calle Pau Claris 183, Ppal 1a, 08037 Barcelona. 

ADDITIONAL INFORMATION FOR REGISTERED USERS

1. Data Collection

  • Registration: If you require access to or use of the New Relic Spain Services, We require you to register with New Relic Spain as a user (“Registered User”) and we will collect your name, surname, email address, username and password. Responses to questions about personal data on registration are obligatory and if they are not provided, an account cannot be created.
  • Online service data: In addition, when activated by the user, in order to connect with your online accounts via New Relic Spain (Google, Twitter, Facebook, LinkedIn, etc.), and to access and use data from such accounts requested by the user for the Services, we will request you to provide your social network account logon or authentication data.

It is forbidden to submit any personal data that contains sensitive data that is relative to identifiable persons such as:

  • User’s and or third party’s racial origin, membership in a trade union, religion, ideology and sexual life;
  • User’s and or third party’s health, unless it proves necessary in order to assert any handicap or disability situation for labour purposes; or
  • User’s and or third party’s relative to the commission of criminal offences or proceedings and associated penalties or fines.

You guarantee that the personal information provided is true, accurate and up to date according to your current situation. You hereby acknowledge that you are exclusively responsible for any inaccuracy, falsity or error in any submitted personal data and information and may be held liable for any damages whatsoever caused to New Relic Spain, by virtue of using our services.

Please note that in relation to payments for services, user credit cardholder data will be collected and processed by our payment processor. We do not have access to this data apart from to request your business and VAT number.

2. Data Use

The data we collect is used for the provision and management of your account and the Services provided to You (as described in the General Terms and these Registration Terms), development of our professional contact with You and for the management of any newsletters, notification emails or commercial communications in general about the Services and products and any new features, offers or promotions offered by New Relic Spain, access to your third party accounts for retrieving data for the Services, compliance with the Terms of Service and other legal communications. Registered users may also be sent notification emails and publicity material including third party advertisements relating to the Service.

3. User consent

By completing the Website form and submitting your personal data, You declare to have read and accepted the terms of this Policy. Without prejudice to the generality of the foregoing, You expressly and unequivocally consent to:

  • the collection and processing of your professional contact details by New Relic Spain in accordance with the indicated purposes established by New Relic Spain and this Policy;
  • the processing of your data outside the European Economic Area by third party data processors (e.g. for the purpose of providing professional services to us such as hosting or database management services); and
  • the reception of commercial e-mails from New Relic Spain, in accordance with the applicable laws on Information Society Services and Electronic Commerce.
  • the communication of the data to other site Users outside the European Economic Area at the request of the User.
  • The use of your access/authentication data to retrieve data (read only) from the third party online accounts you have indicated to us in the configuration panel.

Your consent to personal data collection and processing may be revoked, without retroactive effects, in accordance to Sections 6 and 11 of Spanish Data Protection Basic Law 15/1999.

4. Data disclosure

New Relic Spain warrants that it treats your personal data with strict confidentiality in accordance with applicable law. However there are some situations in which New Relic Spain shall disclose any personally identifiable and/or non personally identifiable information about you or your use of our Services, in compliance with a legal obligation or in order to correctly deliver its Services or perform other obligations in accordance to the applicable regulations and rules set forth in the Terms of Service.

In particular, Registered Users instruct and authorize us to disclose certain personal information and the information on their personal Ducksboard dashboard when they publish their Ducksboard to the other Users within or outside the same group of company, and within or outside the EEA. In doing so New Relic Spain is acting in accordance with the Users’ instructions and such disclosure is under the Users’ sole responsibility (see point 5 below for applicable conditions).

5. Conditions of Use of User Data by other Users

When activated by the Registered User, sharing its data with third parties (by obfuscated link or other technical means) is hereby authorised in relation to the determined parties to whom the Registered User provides such sharing mechanism. In such case, any User of the Services who is provided with or has access to personal data of other Users or persons (“Receiving User”) expressly agrees to:

  • Process and use the data in accordance with the terms set forth herein and only for the explicit purposes of the Services, or otherwise with the consent of the User.
  • Not to transfer any personal data relating to any individual that has not been expressly authorized by that person or this Policy.
  • Protect the confidentiality of any accessible personal data and avoiding access by any unauthorized third person.
  • Inform New Relic Spain within 24 hours about any problem arisen in relation with user data management.

The Receiving User agrees to be responsible for any illegal use by them of the Users’ data. In regard to this clause, illegal use is to be construed to include any use contrary to the applicable data protection laws and/or in violation this Privacy Policy.

6. Commercial Communications

By filling in and sending your data to New Relic Spain during registration, you expressly consent to receive communications regarding the subject matter of the Website and other services in accordance to section 22 of Spanish law on Ecommerce (Law 34/2002). These commercial communications, including alerts, notices, newsletters, offers and promotions, will be always sent by New Relic Spain, or by Users to whom you have requested your data to be sent in relation to a Service.

If you do not wish to receive information from this Website you can expressly opt out by sending a notification to contact_ducksboard@newrelic.zendesk.com.

7. Data security

New Relic Spain has adopted necessary technical and organizational measures to preserve and protect your personal information from unauthorized use or access and from being altered, lost or misused, taking into account the technological state of art, the features of the information stored and the risks to which information is exposed. However, due to the nature of the information and related technology, we cannot ensure or guarantee the security of your personal information and expressly disclaims any such obligation. If we learn of a security breach, then we will attempt to notify You electronically so that You can take appropriate steps.

8. New Relic Spain as data processor

In submitting any third party personal data within the context of the Services (“Third Party Data”), the parties agree that User shall be the Data Controller and Users appoint New Relic Spain as a Data Processor of such data, for the purpose of providing the Services. To the extent that New Relic Spain is a “Data Processor” for the Users in respect of such Third Party Data, New Relic Spain shall:

  • Implement appropriate technical and organizational measures to safeguard the Third Party Data against any unauthorized or unlawful access, loss, destruction, theft, use or disclosure. New Relic Spain implements basic level security in accordance with Spanish RD 1720/2007. If higher levels of security are required, please contact us. User warrants to and instructs New Relic Spain that unless expressly indicated in writing, basic level security measures are legally sufficient for the protection of such third party personal data.
  • Limit access to the Third Party Data only to those employees who need to know it to enable the Processor to perform the Services, and shall take appropriate steps to ensure the reliability of those of its employees or subcontractors who have access to such Third Party Data.
  • Only process the personal data as specified by this Agreement and in accordance with the instructions of the User, and will not use the Third Party Data for any purposes other than those related to the performance of the Services or pursuant to the written instructions of the User.
  • Upon the expiry or termination of this Agreement, or upon request of the registered User, cease any and all use of the Third Party Data and will destroy or return it to the User.
  • Not disclose the Third Party Data to any third party without the prior written consent of the User. Such consent is granted on, for example, the User’s instruction to share a Ducksboard with third parties (public or within a restricted group).

New Relic Spain as Data Processor may provide access to a subcontractor processor to any such Third Party Data if it reasonably considers such access and processing necessary to the performance of the Services. In the event of such access and before the access takes place, New Relic Spain shall ensure that an agreement with the third party is in place which is sufficient to require it to treat personal data in accordance with the applicable provisions of this Agreement and applicable law. In particular, Users authorise New Relic Spain to subcontract the provision of technology and commercial services to members of its corporate group, as well as (but without limitation) Linode LCC, member of the US Safe Harbor program for the protection of personal data.

Data Processor shall provide Users with reasonable assistance in the event that the Customer receives a request from an individual or regulator under the data protection laws, provided that Users shall first use all reasonable endeavours to resolve the request without the assistance of New Relic Spain and New Relic Spain shall promptly notify Users of any such request received by New Relic Spain that should properly have been addressed to the Users.

User warrants that it has all the appropriate consents from data subjects whose personal data are submitted to New Relic Spain in the course of the provision of the Services. User will indemnify and keep New Relic Spain harmless from all claims, damages and losses it may suffer relating to or arising out of the processing of third party personal data submitted to New Relic Spain systems during the course of the provision of the Services.

Version: December 2014

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